Melbourne Airport Rail, Stage 1 · Workshop 2, 20 August 2026 · 7 matched start and end responses. The start check was taken as people arrived, so it already reflects the kick-off and Workshop 1.
Because participants had already been through the kick-off and Workshop 1, the results separate into two parts. Belief that the move matters, and that people are supported, was already established and held steady. What this session moved was capability: confidence, and knowing how to do the work.
Already established
The why and the support
Understanding of why we are moving to Jira (4.43) and feeling supported (3.86) were both high on arrival and did not change over the session. The kick-off, Workshop 1 and the wider engagement leading into them have done this work.
Moved this session
Confidence and know-how
These two had the most room to move coming in, and each rose by about a full point once people built a real Works Notice: confidence 2.86 to 3.71, know-how 2.71 to 3.71.
Start compared with end
Start of Workshop 2End of Workshop 2
Averages on a 1 to 5 scale, matched participants (n = 7).
The numbers
Question
Start
End
Change
Up
Same
Down
Understand why
4.43
4.43
+0.00
0
7
0
Confident
2.86
3.71
+0.85
5
2
0
Know how
2.71
3.71
+1.00
6
1
0
Supported
3.86
4.00
+0.14
1
6
0
Overall
3.46
3.96
+0.50
Matched participants only (n = 7). Movement counts across the seven.
What the results show
Belief was already in place. Understanding why averaged 4.43 at the start and did not move, reflecting the kick-off, Workshop 1 and the engagement to date.
Confidence and know-how had the most room to move. At 2.86 and 2.71 they were the two lower of the four measures coming in, and they are what a hands-on session targets.
Doing the work is what moved them. Both rose about a full point. Know-how improved for 6 of 7 and confidence for 5 of 7, with no one declining on any question.
There is still room. End averages sit near 3.7, so a minority are not yet confident or clear on how to act.
Limitations
There were 14 start and 8 end responses; only 7 could be paired by ID, a 50% matched-completion rate.
No pulse was taken at the kick-off or Workshop 1, so the starting point is inferred rather than measured, and Workshop 1's lingering effect cannot be separated from Workshop 2's.
The seven who did not complete both surveys started slightly higher on average (3.71 versus 3.46), so the matched gains are not explained by only the most positive people returning.
Conclusion
By the start of Workshop 2, participants already understood why the move matters and felt supported, so the kick-off, Workshop 1 and the engagement before them have established the buy-in the rollout needs. This session added capability: among those who completed both surveys, confidence rose 0.85 and practical know-how 1.00 on the five-point scale, with no one declining on any measure. Capability came from doing the work rather than from being shown it, which supports keeping the drop-ins hands-on and focused on real use. These are encouraging results to build on.